ACG Store
admin@acgstore.com
ACG Policies and Service
ACG Store is the official on-line store for
merchandise in Asia. acgstore.com ships to the
Worldwide. Our goal is your satisfaction, and we
hope to make your shopping experience as easy as
possible. Here are some information that may help:
Your Order
Orders of in-stock merchandise ship from our Kuala
Lumpur, MY warehouse from receipt of your order. We will
notify you by email of any anticipated delays. Orders
shipping to US military bases, Alaska, Hawaii, Puerto
Rico and Canada usually take longer. You may email us
questions about your order at any time. Send your email
to
admin@acgstore.com. Our customer service
representatives are available Monday - Friday 8:30am to
8:00pm Pacific Time and respond to email during those
hours.
Delivery
In most cases, an order ships from our warehouse the
business day after it is received. Orders to the 48
contiguous states ship via Register mail service. You
may request Express mail delivery service for an
additional $30.00. Please note that Canadian import
taxes are the responsibility of the customer and are
payable upon receipt of the order. All
International/Foreign orders are subject to local taxes
payable upon receipt of order and are the responsibility
of the recipient. Please see the table below for our
standard shipping charges.
Malaysia Delivery Standard ( USD 1 )
·
Delivery standard is based
on the exchange of parcels from the delivery destination
to the intended ones.
|
Areas
|
Delivery Standard
|
|
Intra-urban
|
D + 2
|
|
Inter-urban(same States)
|
D + 3
|
|
Inter-urban(different States)
|
D + 4
|
|
Urban to non-urban
|
D + 4
|
|
Non-urban to non-urban |
D + 5
|
|
Peninsular Malaysia to East Malaysia
|
D + 7
|
Definition:
·
D: Posting day
·
D + 2: two working days after posting
International Delivery Standard (Air Mail) ( USD 6 )
·
All transit times are subject to Customs Clearance,
transport conditions(e.g. boat traffic in certain areas)
and volume of mail traffic.
·
All transit times given are in accordance with the
international standard concluded by the International
Bureau of the Universal Postal Union.
|
Country of Destination
(A to F)
|
Transit Time
(Working days)
|
Country of Destination
(G to Z)
|
Transit Time
(Working days)
|
|
Afghanistan
|
7
|
Gabon
|
11
|
|
Algeria
|
9
|
Georgia
|
7
|
|
Angola
|
12
|
Germany
|
11
|
|
Argentina
|
12
|
Ghana
|
10
|
|
Armenia
|
8
|
Great Britain
|
10
|
|
Australia
|
10
|
Gibraltar
|
9
|
|
Austria
|
10
|
Greece
|
13
|
|
Azerbaijan
|
9
|
Guatemala
|
11
|
|
Bahamas
|
11
|
Guinea-Bissau
|
6
|
|
Bahrain
|
8
|
Guyana
|
8
|
|
Bangladesh
|
14
|
Haiti
|
10
|
|
Barbados
|
8
|
Hong Kong
|
7
|
|
Belarus
|
10
|
Hungary
|
10
|
|
Belgium
|
10
|
Iceland
|
10
|
|
Benin
|
12
|
India
|
16
|
|
Bhutan
|
15
|
Indonesia
|
14 – 30
|
|
Bolivia
|
11
|
Iran
|
12
|
|
Bosnia and Herzegovina
|
11
|
Ireland
|
9
|
|
Botswana
|
9
|
Italy
|
12
|
|
Brazil
|
17
|
Jamaica
|
11
|
|
Brunei
|
12
|
Japan
|
11
|
|
Bulgaria
|
10
|
Jordan
|
11
|
|
Burkina Faso
|
11
|
Kazakhstan
|
12
|
|
Burundi
|
9
|
Kenya
|
11
|
|
Cambodia
|
15
|
Korea
|
12
|
|
Cameroon
|
10
|
Kuwait
|
8
|
|
Canada
|
22
|
Kyrgyzstan
|
10
|
|
Central African Republic
|
14
|
Laos
|
11
|
|
Chad
|
20
|
Latvia
|
10
|
|
Chile
|
13
|
Luxembourg
|
9
|
|
China
|
13
|
Morocco
|
9
|
|
Colombia
|
13
|
Myanmar
|
9
|
|
Comoros
|
11
|
Netherlands
|
8
|
|
Croatia
|
8
|
New Zealand
|
10
|
|
Cuba
|
15
|
Panama
|
13
|
|
Cyprus
|
10
|
Philippines
|
15
|
|
CzehRepublic
|
9
|
Poland
|
10
|
|
Democratic Rep. of Congo
|
11
|
Russia
|
10
|
|
Denmark
|
10
|
Singapore
|
7
|
|
Dominica
|
8
|
Sri Lanka
|
8
|
|
Ecuador
|
10
|
Sweden
|
9
|
|
Egypt
|
10
|
Switzerland
|
9
|
|
El Salvador
|
10
|
Thailand
|
17
|
|
Ethiopia
|
10
|
Tunisia
|
10
|
|
Fiji
|
11
|
Turkey
|
8
|
|
Finland
|
9
|
U.S.A
|
15
|
|
France
|
10
|
Zambia
|
10
|
Note: The International Bureau of the Universal Postal
Union does not ascertain any international delivery
standard for surface mail.
Domestic
Delivery Standard ( USD2 )
·
Delivery standard of next working day is applicable only
for areas covered by shipping centres. For other areas,
the delivery standard is within 2 to 3 days.
|
Areas Covered by NEXT DAY DELIVERY
|
|
Areas
|
Postcode Range
|
|
Kangar
|
01000 - 01999
|
|
Alor Star
|
05000 - 05999
|
|
Kulim
|
09000 - 09050
|
|
Sungai Petani
|
08000 - 08009
|
|
Langkawi
|
07000 - 07009
|
|
Penang
|
10000 - 11999
|
|
Butterworth
|
12000 - 13000
|
|
Bukit Mertajam
|
14000 - 14099
|
|
Ipoh
|
30000 - 30999
|
|
Taiping
|
34000 - 34009
|
|
Kuala Lumpur
|
50000 - 60000
68000 - 68100 |
|
Petaling Jaya
|
46000 - 46999
47300 - 47499
47800 |
|
Kajang
|
43000 - 43009
|
|
Klang
|
41000 - 41400
|
|
Shah Alam
|
40000 - 40999
47500 |
|
Melaka
|
75000 - 75999
|
|
Seremban
|
70000 - 70999
|
|
Nilai
|
71800 - 71809
|
|
Johor Bharu
|
80000 - 80999
|
|
Kluang
|
86000
|
|
Batu Pahat
|
83000
|
|
Muar
|
84000
|
|
Pasir Gudang
|
81700
|
|
Kuantan
|
25000 - 25999
|
|
Kuala Terengganu
|
20000 - 20999
|
|
Kota Bharu
|
15000 - 15999
|
|
Kota Kinabalu
|
88000 - 88999
|
|
Sandakan
|
90000
|
|
Tawau
|
91000
|
|
Labuan
|
87000
|
|
Kuching
|
93000 - 93999
|
|
Sibu
|
96000
|
|
Miri
|
98000 - 98100
|
|
Bintulu
|
97000
|
|
Sarikei
|
96100
|
International (EMS) Delivery Standard
( USD 30 )
·
All transit times are subject to Customs Clearance.
|
Country of Destination
(A to L) |
Transit Time
(Working days) |
Country of Destination
(M to Z) |
Transit Time
(Working days) |
|
Argentina
|
3 – 4
|
Macau
|
2-3
|
|
Australia
|
2 – 4
|
Maldives
|
3
|
|
Austria
|
3 – 4
|
Mexico
|
3
|
|
Bahrain
|
3 – 5
|
Netherlands
|
3
|
|
Bangladesh
|
3 – 5
|
New Zealand
|
3
|
|
Belgium
|
3 – 4
|
Nigeria
|
3 – 5
|
|
Brazil
|
3– 5
|
Norway
|
3 – 4
|
|
Brunei
|
2 – 3
|
P.N. Guinea
|
3 – 4
|
|
Cambodia
|
2 – 3
|
Pakistan
|
3 – 4
|
|
Canada
|
3
|
Philippines
|
2 – 3
|
|
China
|
2 – 3
|
Portugal
|
3 – 4
|
|
Denmark
|
3
|
Qatar
|
3 – 4
|
|
Egypt
|
3 – 4
|
Russia
|
4
|
|
Finland
|
3 – 4
|
Saudi Arabia
|
3 – 4
|
|
France
|
3
|
Singapore
|
2
|
|
Germany
|
3
|
South Africa
|
3 – 5
|
|
Greece
|
3 – 4
|
South Korea
|
3
|
|
Hong Kong
|
2 – 3
|
Spain
|
3 – 5
|
|
Iceland
|
3 – 4
|
Sri Lanka
|
3 – 4
|
|
India
|
3 – 4
|
Sweden
|
3
|
|
Indonesia
|
2 – 3
|
Switzerland
|
3
|
|
Iran
|
3 – 4
|
Taiwan
|
3 – 4
|
|
Ireland
|
2 – 3
|
Thailand
|
3 – 4
|
|
Italy
|
3 – 4
|
Tunisia
|
3 – 4
|
|
Japan
|
2 – 3
|
Turkey
|
3 – 4
|
|
Jordan
|
3 – 4
|
U.A.E
|
3 – 4
|
|
Kenya
|
4 – 5
|
U. Kingdom
|
2 – 3
|
|
Kuwait
|
3 – 4
|
U.S.A
|
3 – 5
|
|
Laos
|
2 – 3
|
Venezuela
|
3 – 5
|
|
Liechtenstein
|
3 – 4
|
Vietnam
|
2 – 3
|
|
Luxembourg
|
3 – 4
|
Rest of the World |
3 – 5
|
Returns
If you change your mind about your selection, you may
return it to us. ACG will gladly accept returns of
current products in original condition within 14 days of
purchase for exchange or refund. Please note that we
will not reimburse shipping costs for returned items.
Email us, and we will inform you where to send back the
item.
Be sure to include a copy of your packing slip. Please
note that we do not accept returns for discounted
merchandise.
If your package is returned to ACG due to an
incorrect or incomplete shipping address, or because
attempts for delivery were made and the recipient was
not available to sign for package, there will be a $6.00
reshipping fee that will apply if you would like for the
package to be reshipped. If you decide to cancel an
order once the package has been shipped back to Sanrio
due to an incorrect or incomplete shipping address, the
you will be recredited for the amount of the items only.
Shipping and handling costs are nonrefundable.
Defective Items
If an item you receive is damaged or defective in any
way, we will be glad to replace it. Send an email to
admin@acgstore.com so we can coordinate returning
your defective item and delivering a replacement.
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